FAQs

Engraving adds an intimate and personal touch, a reminder of God’s presence in our lives – that we are never alone. A name or brief saying (100 characters including spaces) is carved by hand on the back of the PalmCross® normally across the arms. Most customers choose the recipient’s first name and/or a date, such as “01-16-2013” or “Jan 16, 2013.” Browse the list for suggestions others have used, including some of our own ideas. Bible verses and references are also used (book/chapter/verse), such as Luke 9:23 or Phil 2:8-11. If you have a request that’s more than 100 characters, please email us & we will attempt to make it fit. We have good luck engraving some fairly long verses.

We generally have stock on hand, so orders can be filled promptly. However, a large quantity (10 or more) may require additional time because each PalmCross® is made individually. Custom engraving takes extra time. Our busiest times of the year are pre-Christmas and Easter, so ordering early will ensure on-time delivery.

There is no “right” way to hold your cross. Hold it any way that is most comfortable for you!

Over time, the character of your PalmCross® may change. Both the humidity from the air and moisture from your hands may make cause the wood grain to rise. A very fine sandpaper of 600 grit or higher can be used lightly on the cross. You also can occasionally rub in a small amount of beeswax or a pigment-free furniture oil and then buff it with a soft cloth.

We believe the PalmCross® is an item to be used over the length of a lifetime and that any hand will adapt to its contour and size. Please note, however, that even though we follow a copyrighted template because the cross is individually made through a long process, there can be a different “feel” to different crosses.

Our most popular cross styles are the Traditional and Holy Spirit Medallion, which are accepted and embraced by almost all mainline Christian faiths. The Face of Christ and Sacred Heart Medallion crosses, and the artistically hand-carved Crucifix & Resurrection crosses are often chosen by members of the Catholic tradition. If gifting to commemorate sacraments such as First Communion, Ministry, and/or Confirmation, the Holy Spirit is the style of choice. That being said, many customers make their decision based on what they like the best.

In addition to free shipping, we have quantity discounts: $10 off orders of $200 to $349.99 and $35 off orders of $350 or more. There are also various promotions throughout the year for specific styles or around holidays. Watch the website for featured products and sale information. Follow us on Facebook or Twitter for notices and additional offers.

Mastercard, Visa, American Express and Discover cards.

Personal check or money order.

Please note that we will not process the order until payment is received.

Central Standard Time

Monday-Friday: 8:00 A.M. to 5:00 P.M.